Offering a fully consolidated sales ledger, together with streamlined workflow processes and supporting systems; we aim to provide maximised cash collection efficiencies, in order to significantly reduce bad and doubtful debts. Each upturn in process with cost and scale efficiencies is, in turn, of direct benefit to publishing clients of both The Book Service Ltd (TBS), and Grantham Book Services (GBS).
Principle service offerings:
- Sales ledger credit insurance at competitive rates
- Full monthly statements of account, generated and posted to customers within 4 working days of calendar month-end
- Dedicated credit controller contacts for customer accounts
- Written and verbal credit controlling for overdue debt collection
- Face-to-face customer contact for UK and some international accounts
- Dedicated claims personnel for quick and efficient resolutions
- Bespoke and tailored reporting for streamlined escalation procedures, and communication requirements
- Regulated Service Level Agreements (SLAs) for optimum service efficiency
Payment Methods and How to Pay
A variety of payment methods are handled on a daily basis:
- Cash
- Cheque
- Credit Cards
- BACS
- BCH
- Batch
- Letters of Credit
- Foreign Drafts
- Bills of Exchange
Payments to TBS, GBS and Transworld Publishers
When arranging your payment, please always quote:
- Account number (10 digit number found top right of your invoice/statement)
- Company name
- Invoice number(s) being paid
Please ensure remittance advice is sent in conjunction with your payments as follows:
| Email: | payments@tbs-ltd.co.uk | |
| Fax: | UK Accounts: | +44 (0)1206 255912 |
| International Accounts: | +44 (0)1206 255913 | |
| Key Accounts: | +44 (0)1206 256052 |
Our banker’s details:
National Westminster Bank PLC
City of London Office
PO Box 12258
1 Princes Street
London
EC2R 8PA
Swift payments, please use:
Code NWBKGBL
Sterling Invoices, please use:
Account No 36379867
Sort Code 60-00-01
Euro Invoices, please use:
Account No 08149038
Sort Code 60-00-04
US Dollar Invoices, please use:
Account No 08149011
Sort Code 60-00-04
VAT Number: GB 102 838980
Stopped Accounts
Continued assessment of account payment performance and adherence to terms of supply is made in conjunction with defined workflow systems, to ensure fair and regulated control of account supply and stops. Every effort is made to restrict periods of supply suspension to a minimum, to aid continued sales and customer relations.
Legal Collections and Bad Debts
In the event that a debt is unrecoverable through our normal collection procedures, we may enlist the services of a number of third party specialist debt collection agencies to assist recoveries and initiate appropriate legal action where required and appropriate.
Escalation procedures are in place to communicate any such development to all clients, to ensure high level information sharing at all times.
Customer Care
As required, visits to major customers are carried out by TBS, with the publisher’s staff in attendance, when necessary, to discuss credit and other financial issues. Appropriate reconciliation and back up are documented as a matter of course for such visits.
Senior Credit Services personnel regularly attend both the London and Frankfurt Book Fairs each year, where customer meetings form the basis for enhanced communication.
Application for Credit Facilities
Our application for credit facilities form is now available to download in PDF format for your convenience.
Download Credit Facilities Form
All completed application forms should be returned as follows:
By Post:
Attn. Credit Services Department
The Book Service Ltd, Colchester Road, Frating Green, Colchester, Essex, CO7 7DW
By Fax:
Attn. Credit Services Department
+44 (0)1206 256051
Terms & Conditions of Supply
All orders are subject to The Book Service Ltd (TBS) standard Terms & Conditions of Supply.
