A purchasing extension to your own website
We provide a white-labelled web fulfilment services to clients, comprising shopping basket/cart technology and an e-fulfilment platform enabling sales and distribution direct to customers.
You can tailor the service with your own branding and logos, so that the purchasing part of their service matches in with your own front end website.
We integrate seamlessly with your Content Management System, and our physical and digital e-fulfilment service, to provide an integrated end to end service for your clients in your name.
You remain in control with an easy ‘plug-in’ to a proven, reliable shopping service
Connect to our existing, stable e-commerce system, using a simple link from your website. Clients retain responsibility for the bibliographic content, pricing, promotions and presentation of their products on their websites and handle all marketing aspects of the site. All customer and sales data belongs to the client publisher and is recorded and protected for their use only.
Where your front end captures registration data, this can be passed over to the back end in the form of an encrypted key (using web services) enabling us to identify your customer and fulfil to them accurately.
We provide the ‘back-end’ services, processing sales and delivery:
accredited since 2005
We provide a white-labelled web fulfilment services to clients, comprising shopping basket/cart technology and an e-fulfilment platform enabling sales and distribution direct to customers.
You can tailor the service with your own branding and logos, so that the purchasing part of their service matches in with your own front end website.
We integrate seamlessly with your Content Management System, and our physical and digital e-fulfilment service, to provide an integrated end to end service for your clients in your name.
You remain in control with an easy ‘plug-in’ to a proven, reliable shopping service
Connect to our existing, stable e-commerce system, using a simple link from your website. Clients retain responsibility for the bibliographic content, pricing, promotions and presentation of their products on their websites and handle all marketing aspects of the site. All customer and sales data belongs to the client publisher and is recorded and protected for their use only.
Where your front end captures registration data, this can be passed over to the back end in the form of an encrypted key (using web services) enabling us to identify your customer and fulfil to them accurately.
We provide the ‘back-end’ services, processing sales and delivery:
accredited since 2005
- Collection and processing of customer orders
- Generation of fulfilment requirements
- Handling of customer services (via email)
- Production of web sales reports based on customer data, etc
- Physical fulfilment managed from our existing distribution centres in the UK.
Timing, contracts and delivery
Our approach is to scope out the service, then issue a detailed technical specification (for use by your front end developer and implementation team), together with a specification detailing the services we will offer and the timeline for delivery. This will typically be 6 weeks for a standard e-fulfilment service, including 2 weeks of end to end testing.
We can then provide a price for set-up and ongoing support (comprising customer service, upgrades, bug fixing and routine maintenance). Having agreed a launch date with the client, a step by step project plan is produced setting out a comprehensive development, and testing plan, and our dedicated project manager works closely with our developer and your team to deliver the service.
Service Features and functions
- Accurate stock availability to avoid customer disappointment
- Stock checked and reserved at check-out stage and distribution system updated to hold stock
- Market restrictions checked at time of ordering
- Flexibility to price and promote as you see fit
- Multiple pricing structures can be accommodated
- A range of discount offers '2 for 1', X% discount etc. are available for use and instantly applied
- Shipping rates can also be set by the client
- Secure and reliable
- Security and payment handling provided, with credit card validation through payment gateway
- Customer address and postcode validation via web service
- Marketing and promotional tools available
- E-mail subscriptions, follow up e-mails etc.
- Search Inside capability
- Customer contact throughout the purchase process
- Client-branded emails enable communication with the customer on the progress of their order
- Invoicing sent in your name with your brand
- Comprehensive reporting to refine the offering
- Standard reporting quickly and readily available for customisation
- Bespoke reports can be pulled/developed at incremental cost
- Customer Account Area to track progress
- 'My Account' section, allowing customers access to their orders, despatch information and transaction history. "e-Commerce" sales invoices displayed with publisher's logo
- Accurate, reliable, fast order fulfilment
- We pick, pack and despatch your products for delivery, typically within 48 hours, often sooner
- Delivery worldwide
- Analytics available to track sales
- Customer database updated as orders placed and available for marketing/sales analysis
- Google analytics available to track the performance of the basket pages.
- Range of new modules, available as and when you wish to take them, costed individually:
- E-book sales and fulfilment seamlessly integrated with the ecommerce system (comprising the ability to buy physical and ebooks in one transaction)
- $ to $ transactions
- Ability to provide transaction-only services for products and services fulfilled by third parties
- Ability to manage repeat payments and subscriptions
- Ability to manage pre-orders in advance of publication date
- Ability to manage print on demand title fulfilment
- Existing customers
- Random House (www.rbooks.co.uk)
- Faber and Faber (www.faber.co.uk)
- Osprey Publishing (www.ospreypublishing.com and www.shirebooks.co.uk)
- Templar (www.ologyworld.com and www.templarco.co.uk)
- Hay House (www.hayhouse.co.uk)
- Constable and Robinson (www.constablerobinson.co.uk)