eCommerce

• Providing a shopping cart and e-fulfilment ‘white label’ technology platform that can be branded with client's logo, etc

The system will:

• Collect and process customer's orders
• Generate fulfilment requirements
• Handle customer service (via email)
• The customer and sales data belongs to the client publisher and will be ring-fenced
• TBS will produce web sales reports based on customer data, etc
• The physical fulfilment activity is managed from TBS/GBS as D2C distribution

 
Functionality

• Clients ‘plug-in' to TBS/GBS e-Commerce system, based on a 3 tier service offering
• Uses a simple link from the publisher’s website
• Clients are responsible for owning the bibliographic content of their websites, etc
• Clients will handle all marketing aspects of the site
• Shopping basket maintained by TBS
• Stock checked and reserved at check-out stage, with distribution system updated to hold stock
• Market restrictions checked at time of ordering
• Multiple pricing structures can be accommodated
• Security and payment handling dealt with by TBS/GBS (credit card validation through payment gateway)
• Customer address and postcode validation via web service
• Client-branded emails enabling communication with the customer on the progress of their order
• Customer account area, allowing customers access to their orders, despatch information and transaction history. “e-Commerce” sales invoices displayed with publisher’s logo
• Order fulfilment – pick, pack and despatch services provided
• Customer database updated when orders placed and available for marketing/sales analysis