The UK's leading book distributor and independent's specialist

Website terms of use

This website is owned and operated by The Book Service Limited (TBS), a company registered in England and Wales with company number 00453161 and registered office at 20 Vauxhall Bridge Road, London, SW1V 2SA. TBS is a part of the Penguin Random House UK group of companies and our VAT number is 102838980.


"We", "us" and "our" mean The Book Service Limited.
"You" and "your" mean the person using a Website under these Terms.
"Terms" means these Terms of Use of the Website and all other documents referred to.
"Website” means this
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.

1. Your Access to the Website
By accessing or using the Website, you agree that you have read and understood the Terms and that you agree to them. Your continued access to and/or use of the Website will mean that you agree (i) to be bound by the most current version of the Terms as may be updated from time to time and (ii) that your use of the Website is for lawful purposes only. If you do not agree to these terms of use, you must not use our Website.

2. Updates to the Terms
These Terms may be changed at any time by us so you should check them from time to time. You accept that you will have no claim for breach of contract or otherwise in respect of any such alteration. The Terms were last updated on 29th September 2015.

3. Downtime
(a) You acknowledge and accept that computer and telecommunication systems are not fault-free and may from time to time require periods of downtime (being periods during which our Website is not available to you) for the purposes of repair, maintenance and upgrading or otherwise.

(b) We do not guarantee uninterrupted availability of the Website, but shall make reasonable efforts to minimise any periods during which the Website is not available. You accept that you will have no claim for breach of contract or otherwise in respect of any such period of unavailability.

4. Third party links
(a) The Website may incorporate links to other websites of third parties. Such links are provided for your convenience only and their provision does not constitute an authorisation by us to you to access such third party websites, nor an endorsement of the content of such third party sites by us.

(b) You acknowledge and accept that (i) we are not, and will not be held responsible for any damages, loss, costs or expenses arising from the use of such third party websites or products or services available through such third party websites and (ii) the use of such third party websites is governed by the terms and conditions of use as applicable to such websites.

5. Security
We take your online privacy seriously. However, although we use appropriate encrypted security software on our Website, the security of information transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.

6. Privacy
We will only use personal details supplied by you in accordance with our Privacy Policy which can be found here.

7. Intellectual property rights
(a) This Website contains material that is owned or licensed by TBS. You may not copy, reproduce, upload, post, distribute, republish, retransmit, or modify in any way any of the material on this Website, including computer code and software.

(b) All brand names, product names and titles used in the Website are trade names, and in some instances trade marks, of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

8. Limitations of liability
(a) Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or any other liability which cannot be excluded on a point of law.

(b) We are providing the Website on an “AS IS, AS AVAILABLE” basis to users. You use the Website at your own risk.

(c) Subject to 8(a) above, we will not be liable to you for any loss or damage in circumstances where or to the extent that (i) neither we nor our employees or agents are in breach of a legal duty owed to you; (ii) such loss or damage is not a reasonably foreseeable result of any such breach; or (iii) any increase in loss or damage results from a breach by you of any term of these Terms.

(d) To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

(e) Under no circumstances, including negligence, shall we or any affiliated company or individual be held liable for any direct, indirect, incidental, special or consequential damage (including, without limitation whether for loss of profit, loss of business, lost data, viruses that may infect your computer, depletion of goodwill or otherwise), costs, expenses or other claims for economic loss (howsoever caused) which arise out of or in connection with these Terms or your use of the Website generally.

(f) We further do not warrant that the Website or the products and materials contained on the Website are error free, or that errors will be corrected, or that this Website or the server from which it is run is free of viruses or other potentially harmful codes.

9. Indemnity
You agree to defend, indemnify and hold us and any affiliated company or individual harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any violation of these Terms by you or your authorised users, or in connection with the use of the Website or the Internet.

10. Applicable Law
These Terms are governed by and construed in accordance with English law you agree submit to exclusive jurisdiction of the English courts.

11. Comments on how we may improve our service to you
We aim to provide outstanding customer service. If you have any comments about the service you have received from us, please contact us at the email address below.

12. Contact Us
For comments relating to the content of this Website generally, please email us at: