Customer Services

Our highly skilled people are able to offer a fully integrated book distribution service. Dedicated teams provide fast and efficient call handling and order processing services.  The Customer Services team look after a ledger that incorporates over 9000 trade accounts and 47,000 educational/school accounts. 

Products to market

We have strong links with our clients and key account customers to ensure that we always have a full understanding of our customers needs, allowing us to maximise the availability of products and to ensure timely fulfilment.

  • Regular customer meetings
  • Order monitoring and delivery prioritising
  • Delivery book-in
  • Scheduling of delivery days
  • Proactive approach to any customer issues
  • Personal visits are made to customer sites as appropriate

Our team handles orders received by post, telephone, e-mail, EDI and fax. In addition, the industry standard web ordering services are all supported:

  • PubEasy
  • Teleordering
  • Nielsen BookNet Web
  • Nielsen Book Data

Our opening hours are 08.30 - 17:30, Monday to Friday.