Our highly skilled people are able to offer a fully integrated book distribution service. Dedicated teams provide fast and efficient call handling and order processing services. The Customer Services team look after a ledger that incorporates over 9000 trade accounts and 47,000 educational/school accounts.
Products to market
We have strong links with our clients and key account customers to ensure that we always have a full understanding of our customers needs, allowing us to maximise the availability of products and to ensure timely fulfilment.
- Regular customer meetings
- Order monitoring and delivery prioritising
- Delivery book-in
- Scheduling of delivery days
- Proactive approach to any customer issues
- Personal visits are made to customer sites as appropriate
Our team handles orders received by post, telephone, e-mail, EDI and fax. In addition, the industry standard web ordering services are all supported:
- Nielsen BookNet Web
- Nielsen Book Data
Our opening hours are 08.30 - 17:30, Monday to Friday.