For Customers

For help or assistance please select from the following options.

 

New Trade Account Requests TBS/GBS

If you would like to open a trade account with TBS/GBS. Please download the New Account and Credit Application form and submit a copy to us via one of the following methods;

Fax: +44 (0)1206 256051
Email: csadministration@tbs-ltd.co.uk
Post: Credit Services, TBS, Colchester Road, Frating Green, Colchester, CO7 7DW

Please note: This form must be reviewed in conjunction with the current Standard Terms & Conditions of Supply of The Book Service Ltd (TBS), as detailed in our terms and conditions section below

Download Trade Account Application PDF
Download Terms & Conditions PDF

 

New Trade Account Requests Penguin

If you would like to open a trade account with Penguin Books Limited. Please download the New Account and Credit Application form and submit a copy to us via one of the following methods;

Fax: +44 (0)1206 256051
Email: penguindatamaint@tbs-ltd.co.uk
Post: Credit Services, TBS, Colchester Road, Frating Green, Colchester, CO7 7DW

Please note: This form must be reviewed in conjunction with the current Standard Terms & Conditions of Supply of Penguin Book Ltd, Dorling Kindersley Ltd and Pearson Education, as detailed in our terms and conditions section below.

Download Penguin Trade Application Form / Terms & Conditions PDF

 

Existing Account Holders

Please select from one of the following ordering options;

Electronic Ordering

Teleordering - www.nielsenbooknet.co.uk

Nielsen Book Data - www.nielsenbookdata.co.uk

PubEasy – http://exchange.pubeasy.com (and select either TBS/GBS or Penguin UK)

BookNetWeb – www.nielsenbookdataonline.com

Telephone Orders

To place an order via telephone, please call between 8.30 - 17:30 Monday to Friday.

UK TBS/GBS Customers: +44 (0)1206 255678
UK Penguin Customers: +44 (0)1206 256161
International TBS/GBS Customers: +44 (0)1206 255644
International Penguin Customers: +44 (0)1206 256166
Key Accounts/Wholesalers: +44 (0)1206 256060

Fax Orders

To place orders via fax please send the relevant information to

UK Trade +44 (0) 1206 255930

International +44 (0) 1206 255916

Please note that due to the high volumes of faxes received orders cannot be acknowledged upon receipt. Please ensure you include the following on your order;

  • Customer account name (this must be included for your order to be processed)
  • Customer account number
  • Order number (this is the number that is unique for your company reference)
  • Date
  • Title(s)
  • ISBN(s)
  • Quantity
  • Name of person placing the order
  • Contact telephone number

Email Orders

To place orders via email please send the relevant information to;

UK TBS/GBS orders: sales@tbs-ltd.co.uk
UK Penguin orders: penguinorders@tbs-ltd.co.uk
International TBS/GBS orders: export@tbs-ltd.co.uk
International Penguin orders: penguinexport@tbs-ltd.co.uk

Once your email has been received you will receive an automated response acknowledging your request.  Please ensure you include the following information on your email;

  • Customer account name (this must be included for your order to be processed)
  • Customer account number
  • Order number (this is the number that is unique for your company reference)
  • Date
  • Title(s)
  • ISBN(s)
  • Quantity
  • Name of person placing the order
  • Contact telephone number
 

Payment methods and how to pay

When arranging your payment, please always quote:

  • Account number
  • Company name
  • Invoice number(s) being paid

Please ensure remittance advice is sent in conjunction with your payments as follows:

Email: payments@tbs-ltd.co.uk
Fax: UK Accounts: +44 (0)1206 255912
International Accounts: +44 (0)1206 255913
Key Accounts: +44 (0)1206 256052

Our banker’s details:
National Westminster Bank PLC
City of London Office
PO Box 12258
1 Princes Street
London
EC2R 8PA

Swift payments, please use:
Code NWBKGB2L

Sterling Invoices, please use:
TBS/GBS Invoices  - Account No:-  36379867
Penguin Invoices – Account No: - 45725888
Sort Code 60-00-01

Euro Invoices, please use:

TBS/GBS Invoices
Deutsche Bank, 33244, Gutersloh, Germany
Account no: - 3346640
IBAN: - DE25480700400334664000

Penguin/DK Invoices
Deutsche Bank, 33244, Gutersloh, Germany
Account no: - 3346657
IBAN: - DE06480700400334665700

US Dollar Invoices, please use:
TBS/GBS Invoices  - Account No:-  08149011
Penguin Invoices – Account No: - 42198534
Sort Code 60-00-01

VAT Number: GB 102 838980

 

Schools

To place a schools order please include the following information;

  • School Name and full address
  • Customer contact name and telephone number
  • Account number
  • Order reference

Fax: +44 (0)1206 25 5930
E-mail: schools@tbs-ltd.co.uk
Post: Trade Department, TBS, Colchester Road, Frating Green, Colchester, CO7 7DW
Phone: +44 (0)1206 25 5678

 

Non Account Holders

If you do not hold an account but would like to order via credit card, cheque or proforma our team are on hand to assist you with any queries from 8.30am-5.30pm Monday to Friday and can be contacted as follows;

Telephone: +44 (0)1206 25 5777
Fax: +44 (0)1206 25 6067
E-mail: cashsales@tbs-ltd.co.uk
Post: Cash Sales Department, TBS, Colchester Road, Frating Green, Colchester, CO7 7DW

 

Returns

Our returns centres can handle returns for those publishers and customers who are engaged within the Industry Returns Initiative (IRI) and also supports those who remain outside this process.

Authorised Returns, to be sent to:-

Penguin:- Penguin Books Ltd, Castle Mound Way, Rugby, Warwickshire  CV23 0WB

Random House Limited and TBS/GBS Publishers: - TBS/GBS Warehouse, Factory Lane, Brantham, Manningtree, Essex, CO11 1NW

IRI Returns:

Under the IRI process requests to return are sent direct to us using electronic means and are subject to industry agreed parameters, which are built into our computer programs. The automated and BIC compliant returns system includes all of the IRI functionality, such as non-conformance returns and red/green box RANs.

The IRI Helpdesk is available on +44 (0)1206 394083

 

Goods In Specification

Rugby Goods in specification
GBS Goods in specification
TBS Goods in specification