Customer Services

Our highly skilled people are able to offer a fully integrated book distribution service. Dedicated teams provide fast and efficient call handling and order processing services. 

We have strong links with our clients and key account customers to ensure that we always have a full understanding of our customers needs, allowing us to maximise the availability of products and to ensure timely fulfilment.

• Regular customer meetings
• Order monitoring and delivery prioritising
• Delivery book-in
• Scheduling of delivery days
• Proactive approach to any customer issues
• Personal visits are made to customer sites as appropriate

Our team handles orders received by post, telephone, e-mail, EDI and fax. In addition, the industry standard web ordering services are all supported:

• PubEasy
• Teleordering
• Nielsen BookNet Web
• Nielsen Book Data

Our opening hours are 08.30 - 17:30, Monday to Friday.